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We believe that you will be delighted with your order. However, should you feel it necessary to return an order, pleasure read the following information.
We will accept returns and give refunds where the goods have not been opened or damaged. As per the Consumer Rights Act 2015, you have 14 days from receiving the item(s) to inform us you wish to make a return, you then have an additional 14 days to get the item(s) back to us. Shipping costs are normally at your expense (except where the goods do not comply with statutory requirements) and we can only credit you upon safe receipt and inspection of the goods at our premises.
Any refund will be paid as soon as possible within 14 days of you contacting us, providing we have received the product back in the same condition which it was sent. Please note, any card processing fees incurred are non-refundable.
We specialise in rare and old whisky, therefore quite often the bottles and/or packaging can sometimes be in a non-perfect condition, something that would be expected from bottles as old as 50 years or more. We will endeavour to explain any imperfections in our descriptions and/or display them in the original photographs that we use. All photographs used are our originals and never stock photos.
The majority of the items we have for sale have been acquired from the personal collections of private sellers, therefore this can sometimes lead to items having wear and tear to the bottles, labels and or presentation boxes. We endeavour to highlight any cosmetic discrepancies in our images and descriptions where possible.
Sometimes with older bottlings the cork or closure may have deteriorated, we recommend great care is taken when opening any bottle. We cannot guarantee the condition of a bottle's cork or closure and thus the item is sold as described.
If bottles are broken or damaged in transit to you, the damaged goods must be returned to us. Shipping costs for the damaged product back to us will be at our expense. Contact us to arrange shipping back to us, if this is the case.
Rare Scotch can only credit customers for the items that have been damaged upon safe receipt of the products into our hands. Upon receipt of your order, you should carefully inspect it to make sure that the products are intact and as described. The courier must be informed of breakages or shortages at the time of delivery. We will not accept any claims for breakages or shortages unless they are stated on the couriers documentation. Rare Scotch is responsible for all insurance of goods, unless stated otherwise.
Rare Scotch will provide an exchange or a refund if any products turn out to be faulty or if goods are different from those specified when ordered. To enquire about a refund customers should contact us within 14 days of receipt of the goods, only where the products have not been opened or damaged.
We aim to deal with complaints effectively, in a fair, confidential, and speedy manner. We endeavour to respond to all complaints within five working days.